Shipping policy

Shipping policy

Order processing

Every NebuLane item is made to order. Most orders are produced within 2–7 business days after payment is confirmed. During busy periods, production may take longer.

Once an order has entered production, we may not be able to make changes or cancel it. If you need help with an order, contact us as soon as possible at alex@nebulane.net.

Shipping costs and delivery estimates

Shipping costs and the estimated delivery date are calculated and shown at checkout. Delivery times vary by destination, product availability, and the selected shipping method.

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, or circumstances outside our control.

Tracking

When tracking is available, you will receive a shipping-confirmation email with tracking information.

Multiple shipments

If your order contains multiple items, they may be produced by different fulfilment partners and delivered in separate packages. You will not be charged extra shipping because of this.

International orders

International orders may be subject to customs duties, import taxes, or carrier handling fees. Unless these charges are explicitly included at checkout, they are the customer’s responsibility.

Address accuracy

Please ensure that your delivery address is complete and correct before placing your order. NebuLane cannot be responsible for delays or failed delivery caused by an incorrect or incomplete address.

Delivery issues

If your order arrives damaged, incorrect, or does not arrive within a reasonable time after the estimated delivery window, please contact us at alex@nebulane.net and we will help resolve the issue.